Blind Customers Demand a Voice in Cell Phones

Oct 1, 2007 By Leonard Klie,

Blind and visually impaired customers have started legal action against the cell phone industry to improve cell phone accessibility with features like speech output for people who cannot read the phone’s display screen.

In early August, 11 customers from Florida, Georgia, Colorado, California, and West Virginia filed complaints with the Federal Communications Commission (FCC), asking for tighter enforcement of Section 225 of the Federal Communications Act, which requires phones to be accessible for people with disabilities. Complaints were filed against both cell phone carriers and manufacturers. Representatives of the Coalition of Organizations for Accessible Technology (COAT) filed similar complaints.