Angry Customers Use Web to Shame Firms

July 5, 2006 By Kim
Hart
, Washington Post

Blogs, Videos Are Tools of Retribution

Disgruntled customers used to have little recourse against poor service and
broken promises.

But as angry clients increasingly turn to the Internet to settle scores,
companies, independent retailers and everyday wrongdoers are learning that
consumers can have the last word — and often the last laugh. The Web has turned
into a place where shame and humiliation are sometimes the strongest weapons in
fighting scams and unfairness.